University of Hawaii, Honolulu, HI

M.S., Information and Computer Science

University of Hawaii, Honolulu, HI

B.S., Computer Science

Cybersecurity Graduate Intern, Lawrence Livermore National Laboratory

www.llnl.gov

Working at LLNL to exprience various aspects of cybersecurity.

• Incorporating the Elastic Search API into the LLNL indexing tool DocEx.
• Updating the SOP for developers to utilize and develop DocEX

Cybersecurity Graduate Intern, Lawrence Livermore National Laboratory

www.llnl.gov

Worked at LLNL to understand what it takes to keep the USA's energy infrastructure resilient

• Used in-house tools to parse and organize data from the MITRE ATT&CK database.
• Created scripts to analyze CISA public alerts to gather data on ransomware and attributed vulnerabilities.
• Assisted in developing tools for a 'one-stop-shop' for cybersecurity information from public sources.

Sales Specialist, Apple

www.apple.com/

Assisted customers learning about Apple products and Services that can help better their lives and pursue their passions

• Assisting customers in finding the best solution to enrich their life with Apple products.
• Configuring new Apple devices such as cellular phones and smart watches.
• Assisting customers to become familiar with features of new operating systems and devices.
• Developing genuine relationships with customers and gauging their rapport with random surveys.

Overnight Help Desk, University of Hawai'i at Manoa - Infomation Techonology Services

www.hawaii.edu/its/

Assisted instructors, staff, students, and alumni with their mobile devices, computers, and office peripherals. Monitored UH cyber services as well.

• Maintained and monitored UH Systems such as 'Olelo Hawai'i TV and UH network infrastructure across all campuses, and reporting any issues that arise.
• Assisted users with navigating and understanding University of Hawaii applications such as Gmail @ UH, STAR (class sign-up), and Laulima (classroom correspondence where teachers can post assignments, forums, and other class materials).
• Assisted users with troubleshooting technical issues with their computers or mobile devices either over the phone, via email, or using Bomgar remote desktop assistance.

Smart Home Sales Consultant, Best Buy

www.bestbuy.com/

Assited customers in finding solutions to make their house a 'smart home'

• Sold products and services available at Best Buy by genuinely understanding a client's wants and/or needs.
• Achieved an understanding of smart home products, then explaining and demonstrating the products for clients.
• Achieved understanding of networking devices such as routers ,modems, extenders, etc...and explaining the differences between different models, brands, and devices.
• Determined customer satisfaction rating with random surveys

Floor Manager, Kissaten

Oversaw a small restaurant with a small group of baristas and cooks

• Supervised a small team of baristas (5- 9) and cooks (2-4)
• Trained new cooks and baristas procedures for restaurant kitchen, and coffee bar
• Co-developing new ideas to create new drinks and food items
• Communicate effectively and courteously with customers and staff in order to make sure all guidelines created by the restaurant owners and the State of Hawaii are followed.
• Handled transactions with vendors and configure electronic point of sale system